Case Study: Luscombe Drinks
“The support staff are pro-actively looking to help at all times”
Luscombe has been making beautiful drinks since 1975. They source exceptional organic fruit from around the world and produce their drinks locally on a Devon farm. Products are shipped to the UK, Europe and beyond. Luscombe’s award-winning drinks are created from their bespoke recipes using only premium organic ingredients.
Luscombe decided to upgrade their telephony and internet connection a few years ago, but they did not get what they were promised. An inferior installation left the business struggling with a patchy solution, resulting in poor quality telephone calls.
The whole experience of working with Jim and the team at Cobalt was a pleasure, nothing is too much trouble and the support staff are pro-actively looking to help at all times. It has been a great relief to finally have a system that just does what it should do with a company that does care about its customers for the long term. The management portal is also very easy to use with all the functions you could need.
Wayne Martin: IT and Engineering Manager
We delivered a brand new, high speed Leased Line into the business and then installed our Cobalt Cloud telephone system. We placed the right telephone handsets throughout the business and, with a little networking expertise, delivered a voice over IP telephone system that works all day every day; delivering perfect call quality.
A Little Extra
Luscombe also deployed our Cobalt Communicator PC app which integrated the sales teams’ computers with their telephones. This made the whole solution easy to use and helped to improve their productivity.